Why haven't I received an invoice?
Below is a list of the most common reasons that you have not received your invoice:

• Invoice/usage statements, as well as important notices regarding your account are sent to you via e-mail. They are not usually sent through the mail.
• You are using an alternate e-mail provider. If you are using an e-mail address other than the one provided by Wyoming.com, please notify the Billing Department so that you will receive these important notifications.
• Your mailbox is full and unable to accept additional mail. If this is the case, please contact Tech Support to assist you in correcting this problem.
• If you have just opened an account, your first month is prepaid and we do not send an invoice for that month.

If it has been five days past your billing date and you still did not receive an invoice, please notify the Billing Department, and we will re-send your statement.

Do I need to sign up for an e-mail address?
No, all Internet accounts with Wyoming.com include an e-mail address. If you do not know how to access or set up your e-mail, please contact our Technical Support Department by phone at 307-856-4220 or send an e-mail to Support Department.

Can I have an invoice mailed to me?
We can mail you an invoice; however, there is an additional charge of $3 per invoice.

How can I pay my account balance?
You can have your monthly billing paid automatically on a monthly basis with either a bank debit card or any of the following credit cards: Visa, Master Card, Discover, American Express. You can also pay by check or money order.

How do I insure that my checks are correctly applied to my account?
Please write your customer number on your check/money order payment. If the account is for someone other than yourself and you do not know their customer number, please write their full name on the check/money order.

Will I get a discount if I prepay my account?
If you prepay your account for one year, we will give you a credit for the 13th month free (dial-up users only).

When is my billing date?
Your monthly billing date is the same as your original sign up date (for example, if you signed up on the 14th of the month, you will be billed on the 14th of each month).

When will I receive my billing statement?
Your invoice will be sent to your e-mail address a day or two after the above billing dates.

When is my payment due?
The payment due date, which is 15 days after your billing is sent, will be printed on your e-mail invoice.

Why did I receive a Reminder notice?
Reminders are automatically generated by our computer if there is still a balance on your account ten days after billing. We do not, however, consider your account delinquent until 30 days after billing. Or we have not been able to process your credit card, and there is still a balance on your account. Please call to verify your credit card information.

Will my account be suspended if I do not pay on time?
Yes, once the account is at least 30 days past due, we will send a letter asking for payment within the next ten days. If payment is not received within this time period, we will send notification of your suspension.

What happens to my account while it is suspended?
During this time, you will not be able to use your account. If your account has been suspended, you must contact us immediately to let us know:

• How and when your balance will be paid.
• If you need to place the account on temporary suspension.
• If you want to cancel your account.

We do not permanently cancel an account without notification by the customer even if you are not using your Internet service.

Do I need to notify Wyoming.com if I want to cancel my services?
Yes, if you wish to cancel our services for any reason, you must notify the Sales Department. We will not automatically cancel your account if it is not being used. Without your notification of cancellation, the billing will continue.

Can I get a reduced rate if I go on vacation or am unable to use my computer for an extended period of time?
Yes, if you will not be using the Internet for at least one month, we can change your status to Email only, and your monthly billing rate will be reduced to $4 per month (dial-up users only). You will not be able to use the Internet; however, your e-mail will be stored during this time period. Please notify us when you wish to reactivate your account.

How can I keep track of my usage so that I do not have overtime charges?

• Go to Customer Login in the top navigation bar, and click on the Internet Account option.
• Enter your "UserID" and "Password"
• Click on Usage (You can choose current or previous month usage.)

Why was my credit card rejected?
The credit card processing company may reject your credit card payment for any of the following reasons:

• Credit card was canceled and our office was not notified. Incorrect credit card expiration date in our records.
• Incorrect credit card number in our records.
• New credit card number has not been activated by credit card holder.
• Credit card limit has been exceeded.

What do I do when I receive a rejected credit card notice?
Go to the Customer Login option in the top navigation bar, and click on the Internet Account option. .By entering your User ID and password you will be able to access and update you credit card information.

How do I contact the Billing Department?
If you need more information regarding your account, you may send an e-mail to Billing Department or call 1.800.996.4638. Payments and correspondence should be mailed to:

Why doesn't my bill show any usage?
All usage can be seen by visiting the wyoming.com homepage. It will no longer be included on your monthly billing statements. To view your usage:

• Go to Customer Login in the top navigation bar, and click on the Internet Account option.
• Enter your "UserID" and "Password"
• Click on Usage (You can choose current or previous month usage.)